Returns & Exchanges
At hello82.shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unopened condition. Please note that certain limited-edition or digital items may be final sale due to the nature of the industry.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags, inclusions, and protective seals are intact to qualify for a refund.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing