Frequently Asked Questions
Everything you need to know about your hello82 experience.
When will my pre-order item ship?
Pre-order items typically ship within 3-5 business days after the official release date. Please check the specific product description for the estimated shipping timeline.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
Can I cancel or change my order?
Orders can only be canceled if they have not yet entered the processing stage. Once an order is being prepared for shipment, we are unable to make changes or cancel it.
What is your return policy?
We accept returns for damaged or defective items within 7 days of delivery. All items must be returned in their original, unopened packaging to be eligible for a refund.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Will my album purchase count towards music charts?
Yes, all album sales made through hello82.shop count toward official music charts, including HANTEO and CIRCLE, helping to support your favorite artists.